To use Zencastr, both hosts and guests need to access it from a supported web browser on a laptop or desktop computer that meets the minimum specifications.
In this article:
Mac OS 10.14 or higher
10GB+ of free hard drive space
8GB+ of RAM
Up-to-date version of Brave
Up-to-date version of Google Chrome
Up-to-date version of Microsoft Edge
Open Zencastr in a regular window or tab, not in incognito mode or private mode
At least 5 Mbps, preferably 10 Mbps+
Can I use Zencastr on my mobile phone/iPhone? What about my tablet/iPad?
At this time, Zencastr doesn’t support mobile devices. We hope to soon, so stay tuned!
Why do I/my guests need 10GB of free hard drive space?
Zencastr saves a local backup of each of your and your guests’ recording files on a portion of your computer’s hard drive allotted for web browser applications. These backups allow you and your guests to recover your files in the event there is an issue with the upload to the cloud. Having at least 10GB free helps ensure that Zencastr has the necessary space to save the backups. This is especially important if you plan to record video.
Why shouldn’t I/my guests open Zencastr in incognito/private mode?
Opening Zencastr in incognito mode prevents us from being able to save local backups of your recording files. If there is an issue with the upload of the files to the cloud, it will be impossible to recover your files from the local backups if the incognito window is closed. Therefore, using Zencastr in incognito mode is strongly discouraged.
How do I check if my internet is fast enough?
Run a speed test. Upload or download speeds under 5 Mbps could cause connection and/or upload issues. Upload and download speeds of 10 Mbps or more are recommended for the best experience.
Why doesn’t Zencastr run on Firefox?
As of February 16, 2021, Zencastr no longer runs on Firefox because our latest updates to support professional quality audio and video are not supported by Firefox yet. We hope to revisit Firefox support once they offer a more robust media recording feature set. We know that Firefox is popular for many users due to their focus on user privacy. The co-founder of Firefox has a new privacy focused browser called Brave which we are glad to support as an alternative. Additionally, we now support Microsoft’s Edge browser for greater accessibility for Windows users.