# Zencastr Help Center

> Help center for Zencastr

## Getting Started

- [How Zencastr Records](http://support.zencastr.com/en/articles/5452702-how-zencastr-records.md): Overview of how Zencastr records, including benefits, how the call works, and how host and guest see their files complete after recording.
- [Getting Started with Recording](http://support.zencastr.com/en/articles/9745874-getting-started-with-recording.md): Guide for hosts on how to use Zencastr to record.
- [Guest Experience on Zencastr](http://support.zencastr.com/en/articles/9723523-guest-experience-on-zencastr.md): Videos of what guests can expect before, during, and after recording on Zencastr.
- [System Requirements](http://support.zencastr.com/en/articles/5018334-system-requirements.md): Hardware and software requirements for hosts and guests to access and use Zencastr.

## Managing Your Account

- [Updating Account Information](http://support.zencastr.com/en/articles/9441704-updating-account-information.md): How to update your account image, description, display name, username, and email address as well as how to log out of your account.
- [Resetting Password](http://support.zencastr.com/en/articles/8234409-resetting-password.md): How to change or reset your Zencastr account password
- [Changing or Canceling Your Zencastr Plan](http://support.zencastr.com/en/articles/9426357-changing-or-canceling-your-zencastr-plan.md): How to change or cancel your Zencastr subscription plan or close/delete your Zencastr account altogether.
- [Managing Your Payment Method](http://support.zencastr.com/en/articles/9441734-managing-your-payment-method.md): How to add, change, or delete the card information on your Zencastr account.
- [Understanding Postproduction Credits](http://support.zencastr.com/en/articles/9441075-understanding-postproduction-credits.md): What postproduction credits are, how credit deductions are calculated, how to check credits balance, and how to buy additional credits.
- [Understanding Recording Masters Storage](http://support.zencastr.com/en/articles/7670121-understanding-recording-masters-storage.md): What recording masters storage is and what amount is available on each plan \(also called recording storage\).
- [What forms of payment does Zencastr accept?](http://support.zencastr.com/en/articles/5489185-what-forms-of-payment-does-zencastr-accept.md)
- [Where can I find a receipt for my purchase?](http://support.zencastr.com/en/articles/5698445-where-can-i-find-a-receipt-for-my-purchase.md): Also: Where can I find an invoice for my purchase? Where can I get a receipt/invoice for my payment?
- [Using a Connected Dropbox or Google Drive Account](http://support.zencastr.com/en/articles/9442078-using-a-connected-dropbox-or-google-drive-account.md): How to connect a cloud storage account to your Zencastr account. How files are synced to the cloud account after recording or postproduction

## Recording

- [Creating Recording Sessions and Recording Modes](http://support.zencastr.com/en/articles/9426899-creating-recording-sessions-and-recording-modes.md): What Recording Sessions are and how to create them. What the 3 recording modes are and how to select and change them.
- [Archiving Recordings and Sessions](http://support.zencastr.com/en/articles/9472752-archiving-recordings-and-sessions.md): How to archive and unarchive recordings and sessions and what this does.
- [Inviting Guests](http://support.zencastr.com/en/articles/9463138-inviting-guests.md): How to invite guests to your recording after creating a session. Properties of recording links.
- [Selecting Microphones](http://support.zencastr.com/en/articles/6688321-selecting-microphones.md): How the host can select their microphone on the recording page.
- [Selecting Headphones](http://support.zencastr.com/en/articles/6688369-selecting-headphones.md): Why headphones are recommended while recording. How the host can select their settings on the recording page.
- [Selecting Cameras](http://support.zencastr.com/en/articles/6688386-selecting-cameras.md): How the host can select their camera on the recording page.
- [Should I disable echo cancellation?](http://support.zencastr.com/en/articles/2775762-should-i-disable-echo-cancellation.md)
- [The pending recording must be successfully created and saved to the database](http://support.zencastr.com/en/articles/2775742-the-pending-recording-must-be-successfully-created-and-saved-to-the-database.md): What health check warning ‘the pending recording must be successfully created and saved to the database’ means and how to troubleshoot
- [The recommended minimum memory is 8GB](http://support.zencastr.com/en/articles/2775782-the-recommended-minimum-memory-is-8gb.md): What health check warning ‘the recommended minimum memory is 8 GB’ or ‘the recommended minimum memory is 4 GB’ means and how to troubleshoot
- [It is recommended to have at least 10GB of free local storage space for saving backups](http://support.zencastr.com/en/articles/2775783-it-is-recommended-to-have-at-least-10gb-of-free-local-storage-space-for-saving-backups.md)
- [Guest Green Room](http://support.zencastr.com/en/articles/6624217-guest-green-room.md): What the guest green room is and how guests go through it. How guests can change their settings in the green room or on the recording page.
- [Managing Guest Interactions](http://support.zencastr.com/en/articles/10303256-managing-guest-interactions.md): How hosts can manage guests while recording including muting mics, turning off cameras, dismissing hand raises, and removing guests.
- [Viewing and Recording Video](http://support.zencastr.com/en/articles/6688395-viewing-and-recording-video.md)
- [Using Footnotes](http://support.zencastr.com/en/articles/9985675-using-footnotes.md): How to create, use, and download footnotes for your recording, including using them in Zencastr Editing and Clips.
- [Using Soundboard](http://support.zencastr.com/en/articles/9953051-using-soundboard.md): How to play, record, and manage audio clips with the Soundboard, including adding, removing, adjusting volume, and downloading.
- [How can I listen to my recording?](http://support.zencastr.com/en/articles/11818566-how-can-i-listen-to-my-recording.md): Also: Can I listen to my recording without downloading it? How can I view my recording?

## Hosting

- [Moving Your Podcast To Zencastr](http://support.zencastr.com/en/articles/6487724-moving-your-podcast-to-zencastr.md): How to move/migrate your podcast and change your hosting provider to Zencastr while retaining listeners.
- [Moving Your Podcast From Buzzsprout to Zencastr](http://support.zencastr.com/en/articles/6484124-moving-your-podcast-from-buzzsprout-to-zencastr.md): How to move/migrate your podcast and change your hosting provider from Buzzsprout to Zencastr while retaining listeners.
- [Moving Your Podcast From Captivate to Zencastr](http://support.zencastr.com/en/articles/6487762-moving-your-podcast-from-captivate-to-zencastr.md): How to move/migrate your podcast and change your hosting provider from Captivate to Zencastr while retaining listeners.
- [Moving Your Podcast From Libsyn to Zencastr](http://support.zencastr.com/en/articles/6484154-moving-your-podcast-from-libsyn-to-zencastr.md): How to move/migrate your podcast and change your hosting provider from Libsyn to Zencastr while retaining listeners.
- [Moving Your Podcast From Podbean to Zencastr](http://support.zencastr.com/en/articles/6484173-moving-your-podcast-from-podbean-to-zencastr.md): How to move/migrate your podcast and change your hosting provider from Podbean to Zencastr while retaining listeners.
- [Moving Your Podcast From Simplecast to Zencastr](http://support.zencastr.com/en/articles/6487756-moving-your-podcast-from-simplecast-to-zencastr.md): How to move/migrate your podcast and change your hosting provider from Simplecast to Zencastr while retaining listeners.
- [Moving Your Podcast From Spotify For Podcasters to Zencastr](http://support.zencastr.com/en/articles/6465133-moving-your-podcast-from-spotify-for-podcasters-to-zencastr.md): How to move your podcast & change your hosting provider from Spotify for Podcasters \(formerly Anchor\) to Zencastr while retaining listeners.
- [Moving Your Podcast From Spreaker to Zencastr](http://support.zencastr.com/en/articles/6484343-moving-your-podcast-from-spreaker-to-zencastr.md): How to move/migrate your podcast and change your hosting provider from Spreaker to Zencastr while retaining listeners.
- [Creating a New Show](http://support.zencastr.com/en/articles/9493198-creating-a-new-show.md): How to create a new show on Zencastr. How to complete additional fields to prepare your show for distribution as a podcast.
- [Creating, Publishing, and Scheduling Episodes](http://support.zencastr.com/en/articles/9429364-creating-publishing-and-scheduling-episodes.md): How to create an episode and publish it immediately or schedule it to publish at a later time or date to your Zencastr-hosted podcast.
- [Updating Published Episodes](http://support.zencastr.com/en/articles/9458263-updating-published-episodes.md): How to update or edit an episode that has already been published to your Zencastr-hosted podcast.
- [Submitting Your Podcast For Distribution](http://support.zencastr.com/en/articles/6490424-submitting-your-podcast-for-distribution.md): What you need to submit a new podcast to popular podcast directories Apple Podcasts and Spotify.
- [Where do I find my Zencastr RSS feed?](http://support.zencastr.com/en/articles/9458344-where-do-i-find-my-zencastr-rss-feed.md): Also: Where can I find my Zencastr RSS feed? How do I get my Zencastr RSS feed?
- [How do I add my email to my Zencastr RSS feed?](http://support.zencastr.com/en/articles/9458351-how-do-i-add-my-email-to-my-zencastr-rss-feed.md): Also: How can I unhide my email on my Zencastr RSS feed? Why is my email missing on my Zencastr RSS feed?
- [Getting Your Podcast on Apple Podcasts](http://support.zencastr.com/en/articles/9687843-getting-your-podcast-on-apple-podcasts.md): How to distribute a new podcast/get a new podcast listed on Apple Podcasts.
- [Getting Your Podcast on Spotify](http://support.zencastr.com/en/articles/9677112-getting-your-podcast-on-spotify.md): How to distribute a new podcast/get a new podcast listed on Spotify.
- [Getting Your Audio Podcast on YouTube](http://support.zencastr.com/en/articles/9145495-getting-your-audio-podcast-on-youtube.md): How to distribute an audio podcast on YouTube via RSS feed and key differences between YouTube and other podcast directories.
- [Getting Your Video Podcast on YouTube](http://support.zencastr.com/en/articles/9912491-getting-your-video-podcast-on-youtube.md): How to distribute a video podcast on YouTube using Zencastr’s integration and key differences between YouTube and other podcast directories.
- [Distributing Video Podcasts with a Video RSS Feed](http://support.zencastr.com/en/articles/9875959-distributing-video-podcasts-with-a-video-rss-feed.md): How to distribute video episodes using a 1080p video RSS feed on Zencastr, plus other ways to publish video podcasts on various directories.
- [Understanding Your Podcast Analytics](http://support.zencastr.com/en/articles/9077961-understanding-your-podcast-analytics.md): What podcast analytics are provided for your Zencastr-hosted podcast and how to view, filter, and read them.
- [How To Add Analytic Prefixes To Your Show](http://support.zencastr.com/en/articles/8775460-how-to-add-analytic-prefixes-to-your-show.md): Learn how to add Analytic Prefixes to your RSS Feed
- [Dynamic Insertion](http://support.zencastr.com/en/articles/8261989-dynamic-insertion.md): Learn how to flight ads for campaigns using dynamic ad insertion

## Clipping

- [Getting Started With Clipping](http://support.zencastr.com/en/articles/9494354-getting-started-with-clipping.md): Guide on how to create clips from a Zencastr recording or uploaded content using AI Clipping or Manual Clipping.
- [Customizing Clips for Zencastr Recordings](http://support.zencastr.com/en/articles/10721571-customizing-clips-for-zencastr-recordings.md): How to customize the aspect ratio, layout, background, watermark, and title and caption styling before clipping your Zencastr recording.
- [Customizing Clips for Uploaded Content](http://support.zencastr.com/en/articles/10843853-customizing-clips-for-uploaded-content.md): How to customize the aspect ratio, background, watermark, title and caption styling, and caption text before clipping uploaded content.
- [Editing Clips After Generation](http://support.zencastr.com/en/articles/10768987-editing-clips-after-generation.md): How to modify clip start/end times, update clip title and caption styling, and edit the post title and description after clips are generated
- [Posting and Scheduling Clips on Social Media](http://support.zencastr.com/en/articles/9554733-posting-and-scheduling-clips-on-social-media.md): How to post clips to social media platforms immediately, schedule them for a later time or date, and modify and cancel scheduled posts.
- [What Is Zencastr Editing?](http://support.zencastr.com/en/articles/9425734-what-is-zencastr-editing.md): Discover how Zencastr Editing can refine your recordings with audio and video enhancements and text-based editing tools.
- [Editing Audio Recordings](http://support.zencastr.com/en/articles/9438242-editing-audio-recordings.md): How to use Zencastr Editing to enhance and combine/mix your separate audio and video files after recording in an audio only mode.
- [Editing Audio and Video Recordings](http://support.zencastr.com/en/articles/9437957-editing-audio-and-video-recordings.md): How to use Zencastr Editing to enhance and combine/mix your separate audio and video files after recording in ‘Record Audio and Video’ mode.
- [Editing: Audio Enhancements](http://support.zencastr.com/en/articles/9438256-editing-audio-enhancements.md): Descriptions of the audio enhancements in Zencastr Editing.
- [Editing: Remove Long Pauses Smart Filter](http://support.zencastr.com/en/articles/9985998-editing-remove-long-pauses-smart-filter.md): How to configure the Remove Long Pauses Smart Filter to automatically shorten silences when editing your content with Zencastr Editing.
- [Editing: Remove Filler Words Smart Filter](http://support.zencastr.com/en/articles/10069492-editing-remove-filler-words-smart-filter.md): How to configure the Remove Filler Words Smart Filter to automatically remove filler words when editing your content with Zencastr Editing.
- [Editing: Separate Enhanced Tracks](http://support.zencastr.com/en/articles/10022644-editing-separate-enhanced-tracks.md): How to get individual audio files with enhancements applied in Zencastr Editing.
- [Editing: Video Aspect Ratios and Layouts](http://support.zencastr.com/en/articles/10262009-editing-video-aspect-ratios-and-layouts.md): How to select the aspect ratio and layout for your video mix when editing Zencastr recordings with Zencastr Editing.

## Mobile Recording

- [Creating Recording Sessions on the iOS App](http://support.zencastr.com/en/articles/9660650-creating-recording-sessions-on-the-ios-app.md): What Recording Sessions are and how to create them on the Zencastr iOS app. What the 3 recording modes are and how to select and change them
- [Inviting Guests from the iOS App](http://support.zencastr.com/en/articles/9660683-inviting-guests-from-the-ios-app.md): How to invite guests to your recording from the Zencastr iOS app. Properties of recording links.
- [Joining a Recording as a Guest on the iOS App](http://support.zencastr.com/en/articles/8449314-joining-a-recording-as-a-guest-on-the-ios-app.md): How to join a recording as a guest on the Zencastr iOS app. What the guest green room is and how to select audio and video settings.

## Transcription

- [Getting Transcripts For Zencastr Recordings](http://support.zencastr.com/en/articles/9746991-getting-transcripts-for-zencastr-recordings.md): How to download transcripts of your Zencastr recordings and ways to use them.
- [Getting Transcripts for Uploaded Content via Editing](http://support.zencastr.com/en/articles/10030156-getting-transcripts-for-uploaded-content-via-editing.md): How to get transcripts for audio and video files that weren’t recorded on Zencastr by using Zencastr Editing to edit or clip your recording.
- [Getting Transcripts for Published Episodes](http://support.zencastr.com/en/articles/10047202-getting-transcripts-for-published-episodes.md): How transcripts display on Zencastr episode pages and how to edit and download them.

## Teams

- [What Is Teams?](http://support.zencastr.com/en/articles/8677692-what-is-teams.md): What the Teams feature is, benefits of using it, and roles for team members.
- [Setting Up Your Team Account](http://support.zencastr.com/en/articles/9463187-setting-up-your-team-account.md): How to set up your team account and invite others as team members.

## Monetizing

- [Ad Marking](http://support.zencastr.com/en/articles/7967417-ad-marking.md): Learn how to mark your ads and create ad slots
- [Zencastr Affiliate Program](http://support.zencastr.com/en/articles/9269375-zencastr-affiliate-program.md)
- [Using Link Shorteners for Zencastr Affiliate Referral Links](http://support.zencastr.com/en/articles/9270015-using-link-shorteners-for-zencastr-affiliate-referral-links.md)

## FAQs

- [What’s the difference between shows, sessions, episodes, and clips?](http://support.zencastr.com/en/articles/9426298-what-s-the-difference-between-shows-sessions-episodes-and-clips.md)
- [When can my guest leave/close the recording page?](http://support.zencastr.com/en/articles/5509898-when-can-my-guest-leave-close-the-recording-page.md): Also: When is it safe to close the recording page? As the host, how do I see when a guest’s files have finished uploading so they can leave?
- [Can a guest leave while the recording is still in progress?](http://support.zencastr.com/en/articles/5509876-can-a-guest-leave-while-the-recording-is-still-in-progress.md): Also: Can a guest leave while the host continues recording? Can a guest leave the recording early?
- [We will be recording in the same room. Will it be best to record on separate computers or use a mixer/audio interface?](http://support.zencastr.com/en/articles/2775756-we-will-be-recording-in-the-same-room-will-it-be-best-to-record-on-separate-computers-or-use-a-mixer-audio-interface.md)
- [Will Zencastr Work with my Rodecaster Pro?](http://support.zencastr.com/en/articles/4452067-will-zencastr-work-with-my-rodecaster-pro.md): Learn how to use popular interfaces with our platform.
- [Why can't I record multiple channels/tracks from my Zoom/mixer/audio interface?](http://support.zencastr.com/en/articles/2775747-why-can-t-i-record-multiple-channels-tracks-from-my-zoom-mixer-audio-interface.md)

## Troubleshooting

- [Guest Stuck in Green Room](http://support.zencastr.com/en/articles/11394878-guest-stuck-in-green-room.md): What to do when a host sees a guest "In Green Room" or a guest sees "Error encountered joining the call" when trying to connect to record.
- [I Can’t Hear My Guest](http://support.zencastr.com/en/articles/5670257-i-can-t-hear-my-guest.md): What to check and do when before recording the host can’t hear the guest speaking or vice versa, the guest can’t hear the host speaking.
- [Participant Can Only Be Heard/Seen By Some](http://support.zencastr.com/en/articles/5698255-participant-can-only-be-heard-seen-by-some.md): What to check when recording with multiple participants and someone can be heard/seen by some participants but can't be heard/seen by others
- [My Guest Keeps Getting Disconnected](http://support.zencastr.com/en/articles/5669467-my-guest-keeps-getting-disconnected.md): What to check and do when a guest repeatedly gets disconnected/drops off during a recording.
- [Blank Page](http://support.zencastr.com/en/articles/5669002-blank-page.md): What to check and do when a Zencastr page shows as blank/white or shows “Zencastr Loading. Thank you for your patience.” for several minutes
- [VoIP connection problems from my office space](http://support.zencastr.com/en/articles/2775791-voip-connection-problems-from-my-office-space.md)
- [Error Permission Denied](http://support.zencastr.com/en/articles/11003942-error-permission-denied.md): What to do when a host or guest sees the 'Permission denied' error message when entering the recording page or trying to record.
- [Error Accessing Microphone or Webcam](http://support.zencastr.com/en/articles/11146279-error-accessing-microphone-or-webcam.md): What to do when guest sees “Error Accessing Microphone or Webcam” in the green room, when entering the recording page, or trying to record.
- [Error Getting The User’s Local Stream](http://support.zencastr.com/en/articles/5511879-error-getting-the-user-s-local-stream.md): What to check and do when you get the error message ‘there was an error getting to the user’s local stream’.
- [Quota Exceeded Error](http://support.zencastr.com/en/articles/11056500-quota-exceeded-error.md): What to do when a host or guest sees the 'Quota Exceeded Error’ message while recording.
- [Recording File Stuck at ‘99% Uploaded’](http://support.zencastr.com/en/articles/8857852-recording-file-stuck-at-99-uploaded.md): What to do when a recording file is stuck at ‘99% Uploaded’ and can’t be downloaded. What this means, why it happens, and how to fix it.
- [Unfinalized Track Error](http://support.zencastr.com/en/articles/6604594-unfinalized-track-error.md): What to do when a host's or guest’s files show 'Error: Unfinalized Track' and can't be downloaded after recording on a computer or laptop.
- [Unfinalized Track Error on iOS](http://support.zencastr.com/en/articles/11139900-unfinalized-track-error-on-ios.md): What to do when a host's or guest’s files show 'Error: Unfinalized Track' and can't be downloaded after recording on an iPhone or iPad.
- [Recovering Internet-Quality Backups](http://support.zencastr.com/en/articles/9527697-recovering-internet-quality-backups.md): What internet-quality backups are, how long they are available for, and how to retrieve and download them.
- [Audio Recorded Too Loud or Clipped](http://support.zencastr.com/en/articles/11429021-audio-recorded-too-loud-or-clipped.md): What to do when a host's or guest’s recorded files sound too loud, harsh, or clipped.
- [Audio Recorded Too Quiet](http://support.zencastr.com/en/articles/11428751-audio-recorded-too-quiet.md): What to do when a host's or guest’s recorded files sound too quiet or distant.
- [I can hear more than one voice on our separate solo tracks? How do we resolve this?](http://support.zencastr.com/en/articles/2775748-i-can-hear-more-than-one-voice-on-our-separate-solo-tracks-how-do-we-resolve-this.md)
- [Postproduction Issues](http://support.zencastr.com/en/articles/9559421-postproduction-issues.md): Troubleshooting for issues encountered when using Editing/running a postproduction.
- [Transcription Issues](http://support.zencastr.com/en/articles/5701314-transcription-issues.md): Troubleshooting for issues encountered when using Transcriptions.