When guests click on the link to join you in your session's Recording Page, they pass through a green room first.
In this article:
Green Room Flow
The green room is a page that guests go through to enter the Recording Page. The host does not need to admit guests from the green room.
In the green room, guests:
Allow Zencastr to access their microphone (and camera) if access hasn’t previously been granted.
Whether guests need to grant access to both their microphone and camera or just their microphone depends on the recording mode. The ‘Record Audio and Video’ and ‘Record Audio Only, Show Video’ modes require both microphone and camera access. The ‘Record Audio Only’ mode only requires microphone access.
Type or confirm their name.
Names can be a maximum of 20 characters, including spaces.
Select or confirm the selection of their headphones and microphone (and also camera for the ‘Record Audio and Video’ and ‘Record Audio Only, Show Video’ modes).
Click Join.
Result: Guests are taken to the Recording Page and placed in the call with the host and any other guests.
Selecting Settings from the Green Room
To select the headphones, microphone, and camera from the green room, guests:
Allow their browser to access their microphone (and camera) when prompted.
Select or confirm the selection of their microphone.
To enter the Recording Page muted, guests can toggle this off.
Select or confirm the selection of their headphones.
Select or confirm the selection of their camera.
To enter the Recording Page with the camera off, guests can toggle this off.
Selecting Settings from the Recording Page
To change their headphones, microphone, or camera once exiting the green room, guests:
In the Recording Page, click Call Settings.
Select their audio input, audio output, and camera.
Click Done to close the settings dialog.
Related Questions
My guest has been showing “In Green Room” for an extended time, but I think they have already joined. What can I do?
If your guest is showing as "In Green Room" for an extended time but believes they have already joined, it likely means they haven’t fully connected to the VoIP call. This most often happens when their browser doesn’t have permission to use their microphone or camera. See this article for full troubleshooting steps.
My guest is getting an error message that says “Error accessing microphone or webcam” (or “Problem accessing your mic or camera”). What can we do?
If your guest sees an "Error accessing microphone or webcam" message, it usually means their browser or computer’s security settings don’t have permission to use their microphone or camera. See this article for full troubleshooting steps.
My guest is on the recording page, and there are no error messages, but I can’t hear them. What can we do?
If your guest is on the Recording Page without any error messages but you can’t hear them, it’s often caused by incorrect microphone settings or browser permissions. See this article for full troubleshooting steps.
When my guest clicks on the recording link, they get a blank page, or it just shows as ‘loading’ for a long time. What can we do?
If your guest sees a blank page or the link remains on a loading screen, it’s often due to slow/unstable internet connection or a network restriction. See this article for full troubleshooting steps.