Zencastr has a variety of plans. You can change your plan from your Zencastr account page at any time. If you would like to close/delete your account altogether, the Zencastr Support team can assist you with this.
In this article:
Select Monthly vs. Yearly Billing
Monthly vs. Yearly Billing
All paid plans can be subscribed to with either monthly or yearly billing. With monthly billing, your card is charged the subscription price for the month, and the plan renews on a monthly basis. With yearly billing, your card is charged the full subscription price for the entire year upfront, and the plan renews annually.
How To Select Monthly vs. Yearly Billing
On the pricing page, make sure the Monthly/Yearly toggle is set to the billing cycle you would like before you select the plan and enter card information.
If you have already paid for a monthly or yearly plan and would like to change the billing cycle, you can do so from the Payment tab of your account page. Or, contact Zencastr Support via chat or email ([email protected]) and we will be happy to help you. When contacting us via email, please send any requests for changes from the email address registered to your Zencastr account.
Upgrade Your Plan
What Upgrading Is
Upgrading your plan means changing it from a lower-value plan to a higher-value plan. For example, changing your plan from the Professional plan to the Growth plan.
When A Plan Upgrade Takes Effect
The effective date of an upgrade is immediate so that you get access to the features of the higher-value plan right away.
If you are upgrading from a free trial of a lower-value paid plan to a higher-value paid plan, the change takes effect immediately and your card is charged for the cost of the higher-value paid plan. Your account features become those of the higher-value paid plan immediately.
If you are upgrading from a lower-value paid plan to a higher-value paid plan, your card will be charged the cost of the higher-value paid plan minus a proration for any unused time on the lower-value paid plan, if applicable. Your account features become those of the higher-value plan immediately.
How To Upgrade Your Plan
To upgrade from a lower-value plan to a higher-value plan:
On your Dashboard, click your avatar on the left.
Next to your current plan name, click Change Plan.
On the Pricing Page, make sure the Monthly/Yearly toggle is set to the billing cycle you would like.
Review the pricing and features of the plan you would like to upgrade to.
Click the Upgrade button on the plan.
Note: If you do not have a payment method linked to your Zencastr account, you are additionally prompted to enter your credit card information and will need to click Subscribe to finalize the upgrade.
Downgrade/Cancel Your Paid Plan
What Downgrading/Canceling Is
Downgrading or canceling your plan means changing it from a higher-value plan to a lower-value plan. For example, For example, changing your plan from the Professional plan to the hosting-only Hobbyist plan. Or changing your plan from the Growth plan to the Professional plan.
When A Plan Downgrade/Cancelation Takes Effect
The effective date of a cancelation depends on your account’s plan and status at the time of canceling.
If you are canceling a free trial of a paid plan, the change takes effect immediately and your account features become those of the free, hosting-only Hobbyist plan right away.
If you are canceling a paid plan, your card stops being charged for the cost of the paid plan immediately, but the downgrade is scheduled for the end of your current billing cycle. This ensures that you retain access to your paid plan features through the period for which you paid for them. At the end of your billing cycle, the plan downgrade takes effect automatically and your account features change to those of a free, hosting-only Hobbyist plan. After downgrading, you can see the date of the scheduled plan change on the Payment tab of your account page.
If you are downgrading from a higher-value paid plan to a lower-valued paid plan, the downgrade will be scheduled for the end of your current billing cycle. This ensures that you retain access to your higher-value paid plan features through the period for which you paid for them. At the end of your billing cycle, the plan downgrade takes effect automatically, your card is charged for the price of the lower-paid plan, and your account features change to those of the lower-value paid plan. After downgrading, you can see the date of the scheduled plan change on the Payment tab of your account page.
How to Downgrade to a Lower-Value Plan
To downgrade from a higher-value plan to a lower-value plan:
On your Dashboard, click your avatar on the left.
Next to your current plan name, click Change Plan.
Make sure the Monthly/Yearly toggle is set to the billing cycle you would like.
Review the pricing and features of the plan you would like to downgrade to or cancel.
Click the Downgrade button on the plan.
In the downgrade survey, select the main reason for downgrading and enter any optional comments.
Click Downgrade Plan.
How to Cancel Your Plan
To cancel a paid plan or a free trial of a paid plan:
On your Dashboard, click your avatar on the left.
Next to your current plan name, click Change Plan.
On the Pricing Page, find the plan you are currently subscribed to, identifiable by the presence of a 'Cancel' button on the plan listing.
You may need to click the Monthly/Yearly toggle at the top of the Pricing Page to display your current plan.
Click the Cancel button on the plan.
In the downgrade survey, select the main reason for downgrading and enter any optional comments.
Click the Downgrade Plan button.
Close/Delete Your Zencastr Account
Important Points
If you close/delete your Zencastr account altogether, you will no longer have access to any past recording and postproduction files. If you are on a paid plan, and would like to simply no longer be charged to use Zencastr, we recommend downgrading to the free, hosting-only Hobbyist plan instead.
How to Close/Delete Your Zencastr Account
To close/delete your Zencastr account, please contact Zencastr Support via chat or email ([email protected]) with your closure/deletion request and we will be happy to help you. When contacting us via email, please send the request for account closure from the email address registered to your Zencastr account.