Who’s this article for? Hosts and guests |
Using a supported browser and meeting the recommended system requirements can help keep recording and uploads reliable. Here's what Zencastr expects from your browser and device.
Supported browsers and devices
Use one of the following supported options:
Chrome, Edge, or Brave on desktop, running:
Linux, current version
The Zencastr iOS app, running iOS 16.0 or higher on iPhone, or iPadOS 16.0 or higher on iPad.
Recommended memory, storage, and connection
For the best recording experience, Zencastr recommends:
Memory: 8 GB+ RAM, with other apps closed when possible
Storage: 10 GB+ free disk space
Connection: At least 5 Mbps, ideally 10 Mbps or higher, and wired if possible.
Note: Tracks record locally before uploading, so available disk space is important during recording.
Check your setup before recording
Zencastr’s pre-recording health check can help confirm that your device meets the recommended memory and storage requirements before you begin.
Related questions
Why shouldn’t I open Zencastr in incognito/private mode?
Opening Zencastr in incognito mode prevents us from being able to save local backups of your recording files. If there is an issue with the upload of the files to the cloud, it will be impossible to recover your files from the local backups if the incognito window is closed.
How do I check if my internet is fast enough?
Run a speed test. Upload or download speeds under 5 Mbps could cause connection and/or upload issues. Upload and download speeds of 10 Mbps or more are recommended for the best experience.
What mobile devices does Zencastr support?
Zencastr supports recording on iPhones and iPads via our mobile app. We currently don't support recording on Android phones or Android tablets.
Can I use Zencastr on a mobile web browser?
Although you may be able to log into your Zencastr account on some mobile web browsers, Zencastr isn't currently optimized for these. To record on mobile, you and your guests need to use an iPhone or iPad and must download the mobile app as mobile web browsers don't currently support the technologies needed to record the highest-quality audio and video.