Zencastr

Transcriptions is a feature that automatically transcribes recordings done on Zencastr in English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Dutch; Flemish.

If you encounter an issue while running a transcription, use this article to help you troubleshoot.

A transcription in the recording room appears as ‘processing’ for more than an hour.

This happens when a participant has an<a href="http://support.zencastr.com/en/articles/17231780-unfinalized-track-error"> unfinalized MP3 file</a>

For the transcript to be generated, all participants who were present during the recording need to have a fully uploaded MP3 file. The participant with the unfinalized MP3 should follow<a href="http://support.zencastr.com/en/articles/17231780-unfinalized-track-error"> the troubleshooting steps to retry the upload</a>.

Once the MP3 has been uploaded to the recording page, the transcription will automatically process and then become available for download.

Transcription is in the incorrect language

A recording done in one language (e.g., Spanish) has been transcribed in a different language (e.g., English), resulting in an incorrect transcript.

For Zencastr recordings, the <a href="http://support.zencastr.com/en/articles/16915517-create-a-recording-room">recording room was created with a language setting</a> different from the one used during the recording.

For uploaded files, the recording is in a language that is different from the <a href="http://support.zencastr.com/en/articles/16992851-manage-your-show-s-description">show’s language setting</a>.

- For Zencastr recordings, the <a href="http://support.zencastr.com/en/articles/16915517-create-a-recording-room">recording room was created with a language setting</a> different from the one used during the recording.
- For uploaded files, the recording is in a language that is different from the <a href="http://support.zencastr.com/en/articles/16992851-manage-your-show-s-description">show’s language setting</a>.
- Note:

Once a recording room has been created, the language can't be changed. If the recording room language is incorrect, please contact Zencastr Support via chat or email.

The transcription CSV file opens in Microsoft Excel on the user’s computer.

The CSV file may open in Excel because many computers are set to open CSV files in Excel by default.

To open the CSV file with a different program:

1. Open a Finder window.
2. Locate the CSV file and right-click it.
3. Choose Open With.
4. Choose an app.

<a href="https://helpdeskgeek.com/how-to/how-to-change-the-default-program-to-open-a-file-with/" rel="nofollow noopener noreferrer" target="_blank">On Windows</a>

1. Open the File Explorer.
2. Locate the CSV file and right-click it.
3. Choose Open With.
4. Choose an app.

To change the default program that CSV files are opened with:

<a href="https://support.apple.com/en-hk/guide/mac-help/mh35597/mac" rel="nofollow noopener noreferrer" target="_blank">Change the default program used to open a file on Mac computers</a>

<a href="https://support.microsoft.com/en-us/windows/change-default-programs-in-windows-10-e5d82cad-17d1-c53b-3505-f10a32e1894d#:~:text=On%20the%20Start%20menu%2C%20select,set%20them%20as%20the%20default." rel="nofollow noopener noreferrer" target="_blank">Change the default program used to open a file on Windows computers</a>

- <a href="https://support.apple.com/en-hk/guide/mac-help/mh35597/mac" rel="nofollow noopener noreferrer" target="_blank">Change the default program used to open a file on Mac computers</a>
- <a href="https://support.microsoft.com/en-us/windows/change-default-programs-in-windows-10-e5d82cad-17d1-c53b-3505-f10a32e1894d#:~:text=On%20the%20Start%20menu%2C%20select,set%20them%20as%20the%20default." rel="nofollow noopener noreferrer" target="_blank">Change the default program used to open a file on Windows computers</a>

Transcription file is incorrectly formatted in Excel 

The file is incorrectly formatted in Excel.

The CSV file may be incorrectly formatted in Excel because the transcript is a tab-separated CSV file. Depending on regional Excel settings the CSV file may be read as comma-separated or semicolon-separated CSV file by default which will not give the correct formatting.

To open the CSV file in Excel with correct formatting:

Select CSV file in the Import dialog then click Import.

Locate the CSV file and select it then click Get Data.

Select Delimited in the Text Import Wizard dialog then click Next.

Under Delimiters check Tab and then click Next.

Select General, then click Finish.

Select Existing Sheet in the Import dialog then click Ok.

1. Open Excel.
2. Open a blank workbook.
3. Click File then Import.
4. Select CSV file in the Import dialog then click Import.
5. Locate the CSV file and select it then click Get Data.
6. Select Delimited in the Text Import Wizard dialog then click Next.
7. Under Delimiters check Tab and then click Next.
8. Select General, then click Finish.
9. Select Existing Sheet in the Import dialog then click Ok.

If you encounter an issue not covered here or you need additional assistance, please contact Zencastr Support via chat or email.

Troubleshooting for issues encountered when using transcriptions.

Troubleshooting transcription issues

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Troubleshooting transcription issues

Transcription isn't completing

Issue

Causes

Troubleshooting

Transcription is in the incorrect language

Issue

Causes

Troubleshooting

Transcription file is opening in Excel

Issue

Causes

Troubleshooting

Transcription file is incorrectly formatted in Excel

Issue

Causes

Troubleshooting

Other issues