Zencastr

Troubleshooting

What to check and do when before recording the host can’t hear the guest speaking or vice versa, the guest can’t hear the host speaking.

What to check when recording with multiple participants and someone can be heard/seen by some participants but can't be heard/seen by others

What to check and do when a guest repeatedly gets disconnected/drops off during a recording.

What to check and do when a Zencastr page shows as blank/white or shows “Zencastr Loading. Thank you for your patience.” for several minutes

What a host or guest should do when they get the error message 'Permission denied' or 'Permission denied by system’.

What a guest should do when they get the error messages ‘error accessing microphone or webcam’ or ‘problem accessing your mic or camera’.

What to check and do when you get the error message ‘there was an error getting to the user’s local stream’.

What to do when a recording file is stuck at ‘99% Uploaded’ and can’t be downloaded. What this means, why it happens, and how to fix it.

What to do when a file can’t be downloaded and has 'Error: Unfinalized Track' on it. What the error means, why it happens, and how to fix it

What internet-quality backups are, how long they are available for, and how to retrieve and download them.

Troubleshooting for issues encountered when using Editing/running a postproduction.

Troubleshooting for issues encountered when using Transcriptions.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

{assigneeName} needs more information from you