Zencastr

Troubleshoot issues with recording, files, transcription, and postproduction.

Troubleshooting

Quick troubleshooting steps for common recording issues.

Troubleshooting common recording issues

Recording troubleshooting

What to do when a host sees a guest "In Green Room" or a guest sees "Error encountered joining the call" when trying to join the recording room.

Guest stuck in the green room

What to check and do when before recording the host can’t hear the guest speaking or vice versa, the guest can’t hear the host speaking.

I can’t hear my guest

What to check and do when a guest repeatedly gets disconnected/drops off during a recording.

My guest keeps getting disconnected

What to check and do when a Zencastr page shows as blank/white or shows “Zencastr Loading. Thank you for your patience.” for several minutes.

Blank page error

What to check when recording with multiple guests and someone can be heard or seen by some participants but can't be heard or seen by others

Participant can only be heard or seen by some

Troubleshoot problems with joining the recording room, hearing or seeing other participants, and staying connected during a recording.

Connection and VoIP call issues

What to do when a host or guest sees the 'Quota Exceeded Error’ message while recording.

Quota exceeded error

What to check and do when you get the error message ‘there was an error getting to the user’s local stream’.

Error getting the user’s local stream

What to do when a host or guest sees the 'Permission denied' error message when entering the recording room or trying to record.

Permission Denied Error

What to do when guest sees “Error Accessing Microphone or Webcam” in the green room, when entering the recording page, or trying to record.

Error Accessing Microphone or Webcam

Troubleshoot error messages that appear while entering the recording room, accessing your devices, or recording.

Errors and warning messages

What to do when a host's or guest’s files show 'Error: Unfinalized Track' and can't be downloaded after recording on a computer or laptop.

Unfinalized track error

What to do when a host's or guest’s files show 'Error: Unfinalized Track' and can't be downloaded after recording on the Zencastr iOS app.

Zencastr iOS app: unfinalized track error

What internet-quality backups are, how long they are available for, and how to retrieve and download them.

Recovering internet-quality backups

What to do when a recording file is stuck at ‘99% Uploaded’ and can’t be downloaded. What this means, why it happens, and how to fix it.

Recording file stuck at ‘99% Uploaded’

Troubleshoot recording files that won't upload or download, and learn how to recover backup versions.

File issues

I can hear more than one voice on our separate solo tracks, how do we resolve this?

What to do when a host's or guest’s recorded files sound too loud, harsh, or clipped.

Recorded audio is too loud or clipped

What to do when a host's or guest’s recorded files sound too quiet or distant.

Recorded audio is too quiet

Troubleshoot recorded audio that sounds too loud, too quiet, or includes other participants' voices on individual tracks.

Recorded audio issues

Troubleshooting for issues encountered when using transcriptions.

Troubleshooting transcription issues

Transcription troubleshooting

Still have questions? Click to email our support team.

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.