File issues
Troubleshoot recording files that won't upload or download, and learn how to recover backup versions.
4 articles
- Unfinalized track errorWhat to do when a host's or guest’s files show 'Error: Unfinalized Track' and can't be downloaded after recording on a computer or laptop.
- Zencastr iOS app: unfinalized track errorWhat to do when a host's or guest’s files show 'Error: Unfinalized Track' and can't be downloaded after recording on the Zencastr iOS app.
- Recovering internet-quality backupsWhat internet-quality backups are, how long they are available for, and how to retrieve and download them.
- Recording file stuck at ‘99% Uploaded’What to do when a recording file is stuck at ‘99% Uploaded’ and can’t be downloaded. What this means, why it happens, and how to fix it.