Recording Troubleshooting
17 articles
- Guest Stuck in Green RoomWhat to do when a host sees a guest "In Green Room" or a guest sees "Error encountered joining the call" when trying to connect to record.
- I Can’t Hear My GuestWhat to check and do when before recording the host can’t hear the guest speaking or vice versa, the guest can’t hear the host speaking.
- Participant Can Only Be Heard/Seen By SomeWhat to check when recording with multiple participants and someone can be heard/seen by some participants but can't be heard/seen by others
- My Guest Keeps Getting DisconnectedWhat to check and do when a guest repeatedly gets disconnected/drops off during a recording.
- Blank PageWhat to check and do when a Zencastr page shows as blank/white or shows “Zencastr Loading. Thank you for your patience.” for several minutes
- VoIP connection problems from my office space
- Error Permission DeniedWhat to do when a host or guest sees the 'Permission denied' error message when entering the recording page or trying to record.
- Error Accessing Microphone or WebcamWhat to do when guest sees “Error Accessing Microphone or Webcam” in the green room, when entering the recording page, or trying to record.
- Error Getting The User’s Local StreamWhat to check and do when you get the error message ‘there was an error getting to the user’s local stream’.
- Quota Exceeded ErrorWhat to do when a host or guest sees the 'Quota Exceeded Error’ message while recording.
- Recording File Stuck at ‘99% Uploaded’What to do when a recording file is stuck at ‘99% Uploaded’ and can’t be downloaded. What this means, why it happens, and how to fix it.
- Unfinalized Track ErrorWhat to do when a host's or guest’s files show 'Error: Unfinalized Track' and can't be downloaded after recording on a computer or laptop.
- Unfinalized Track Error on iOSWhat to do when a host's or guest’s files show 'Error: Unfinalized Track' and can't be downloaded after recording on an iPhone or iPad.
- Recovering Internet-Quality BackupsWhat internet-quality backups are, how long they are available for, and how to retrieve and download them.
- Audio Recorded Too Loud or ClippedWhat to do when a host's or guest’s recorded files sound too loud, harsh, or clipped.
- Audio Recorded Too QuietWhat to do when a host's or guest’s recorded files sound too quiet or distant.
- I can hear more than one voice on our separate solo tracks? How do we resolve this?