Connection and VoIP call issues
Troubleshoot problems with joining the recording room, hearing or seeing other participants, and staying connected during a recording.
5 articles
- Guest stuck in the green roomWhat to do when a host sees a guest "In Green Room" or a guest sees "Error encountered joining the call" when trying to join the recording room.
- I can’t hear my guestWhat to check and do when before recording the host can’t hear the guest speaking or vice versa, the guest can’t hear the host speaking.
- My guest keeps getting disconnectedWhat to check and do when a guest repeatedly gets disconnected/drops off during a recording.
- Blank page errorWhat to check and do when a Zencastr page shows as blank/white or shows “Zencastr Loading. Thank you for your patience.” for several minutes.
- Participant can only be heard or seen by someWhat to check when recording with multiple guests and someone can be heard or seen by some participants but can't be heard or seen by others