Connection and VoIP Call Issues
6 articles
- Guest Stuck in Green RoomWhat to do when a host sees a guest "In Green Room" or a guest sees "Error encountered joining the call" when trying to connect to record.
- I Can’t Hear My GuestWhat to check and do when before recording the host can’t hear the guest speaking or vice versa, the guest can’t hear the host speaking.
- Participant Can Only Be Heard/Seen By SomeWhat to check when recording with multiple participants and someone can be heard/seen by some participants but can't be heard/seen by others
- My Guest Keeps Getting DisconnectedWhat to check and do when a guest repeatedly gets disconnected/drops off during a recording.
- Blank PageWhat to check and do when a Zencastr page shows as blank/white or shows “Zencastr Loading. Thank you for your patience.” for several minutes
- VoIP connection problems from my office space