Your Wallet is where you can track and manage the money you earn through offers on Zencastr. It shows which earnings are being verified, which are available to withdraw, and how money has moved into and out of your Wallet.

Once you have available earnings of at least $3 USD, you can select a payment method and submit them for payment.

Your Wallet separates your earnings into two balances:

Earnings are verified according to the requirements of the offer through which they were earned. Once verified, they move to your Available balance.

See Earning With Offers to learn how offers and their milestones work.

Your Transactions section is a history of money moving into and out of your Wallet. It may include earning credits, bonuses, withdrawals, and other adjustments to your balance.

Each transaction shows its amount, date, and transaction type. Depending on the activity, it may also include details such as a recording duration or reference number.

To sort or search your transaction history:

Before withdrawing your earnings, add the payment method where you would like to receive your money. You can also update a saved method whenever a withdrawal is not being processed.

The payment methods available to you depend on your country. Each method may have different account requirements, fees, and processing timelines.

To add or change your payment method:

Your selected method will appear under Payment method in your Wallet.

The information saved in your Wallet will be used to send your payment. Make sure your account details are complete and correct before saving them. Incorrect information may delay your payment or cause it to be rejected. Zencastr is not responsible for lost or delayed funds resulting from incorrect payment information.

Once your Available balance reaches at least $3 USD, you can submit it for payment.

Each withdrawal includes your full Available balance. You can decide when to withdraw based on your current balance and any fees associated with your payment method.

Your Identity Verification must also be approved before a payment can be issued. If you have not completed this requirement, you will be prompted to do so when you try to withdraw. See Identity Verification for complete instructions.

To withdraw your earnings:

Your full Available balance will enter payment processing. A message in your Wallet will show the amount waiting to be paid.

Submitting a withdrawal starts the payment process. Your request enters a payment-processing queue and is completed over multiple business days. The specific timeline depends on the earning program.

Business days are Monday through Friday. Payments are not processed on weekends, U.S. federal holidays, or Zencastr company holidays.

While your payment is being processed:

You will receive an automated email when your payment is sent, and your Wallet will update automatically.

Identity Verification is a security check that confirms your identity and helps protect Zencastr’s earning programs and payments from fraud and abuse. It is required for creators who earn money through Zencastr and must be approved before a payment can be issued.

See Identity Verification to learn what you need and how to complete the process.

When you click Withdraw, your full Available balance moves into payment processing, so your Available balance temporarily shows $0.00. Your earnings are still accounted for. The payment-processing message in your Wallet shows the amount waiting to be paid.

If you continue completing eligible offer activity while a payment is being processed, those earnings will still be verified according to the applicable offer requirements and will appear in your transactions.

A payment uses the method and account details saved when you click Withdraw, and those details cannot be changed through the Wallet while the withdrawal is being processed. If you entered incorrect information or need to change where the payment is being sent, contact Zencastr Support as soon as possible.

Support may be able to cancel the withdrawal so you can update your details and submit a new request. If canceled, the funds will return to your Available balance. The processing timeline will restart when you next withdraw.

If a payment cannot be completed, you will receive an email explaining why it was rejected and what you need to do next. The funds will return to your Available balance in your Wallet.

Payments are commonly rejected because payment information is missing or incorrect, or because the receiving payment provider or financial institution has additional requirements.

Follow the instructions in the email before submitting another withdrawal. If you cannot find the rejection email, check your spam or junk folder. If you still need assistance after reviewing it, contact Zencastr Support.