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The pending recording must be successfully created and saved to the database
The pending recording must be successfully created and saved to the database

What health check warning ‘the pending recording must be successfully created and saved to the database’ means and how to troubleshoot

Updated over a week ago

How The Warning Shows

Before recording, the host or guest may see the health check says ‘Warning’ in yellow/orange on their track and in the health check drop down there is a yellow/orange dot next to ‘the pending recording must be successfully created and saved to the database’.

What The Warning Means

The recording has not been saved to the Zencastr database. This is an infrequent, internal error where the recording wasn’t stored properly.

Troubleshooting

The host should try in this order:

1. Refresh the Zencastr page

  • Sometimes just having all participants refresh and then rejoin the recording page can clear the warning. If not, try the next step.

    • Note: when a guest refreshes their page they will be taken to the green room and should rejoin the recording page by clicking Join Recording.

2. Create a new session and invite any guests to join you to record in the new episode.

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