Automated transcriptions for English-language recordings is a feature for users on the professional plan.

If you encounter an issue while running a transcription, see below.

In this article:

Transcription Not Completing

Can’t Run Transcription On A Past Recording

Transcription File Is Opening in Excel/Incorrectly Formatted

Other Issues

Transcription Not Completing

Issue

A transcription on the Recording Page appears as ‘processing’ for more than an hour.

Causes

This happens when:

Troubleshooting

For the transcript to be generated, all participants who were present during the recording need to have a fully uploaded MP3 file. The participant with the unfinalized MP3 should follow the troubleshooting steps to retry the upload. Once the MP3 has been uploaded to the recording page, the transcription will automatically process and then become available for download.

Can’t Run Transcription On A Past Recording

Issue

A recording that was done before October 6, 2021 has a ‘Transcription Error’ and when hitting ‘Retry’ an error message that says ‘Please make sure unfinalized MP3 tracks are uploaded before retrying transcription’ appears.

Causes

This happens when:

Troubleshooting

For the transcript to be generated, all participants who were present during the recording need to have a fully uploaded MP3 file. The participant with the unfinalized MP3 should follow the troubleshooting steps to retry the upload. Once the MP3 has been uploaded to the recording page, the host can click Transcribe Recording.

Transcription File Is Opening in Excel/Incorrectly Formatted

Issue

The transcription CSV file opens in Microsoft Excel on the user’s computer. Additionally, the file may be incorrectly formatted in Excel.

Causes

The CSV file may open in Excel because:

  • Many computers are set to open CSV files in Excel by default.

The CSV file may be incorrectly formatted in Excel because:

  • The transcript is a tab-separated CSV file but depending on regional Excel settings the CSV file may be read as comma-separated or semicolon-separated CSV file by default which will not give the correct formatting.

Troubleshooting

To open the CSV file with a different program:

On Mac

  1. Open a Finder window.

  2. Locate the CSV file and right-click it.

  3. Choose Open With.

  4. Choose an app.

On Windows

  1. Open the File Explorer.

  2. Locate the CSV file and right-click it.

  3. Choose Open With.

  4. Choose an app.

To change the default program that CSV files are opened with:

To open the CSV file in Excel with correct formatting:

  1. Open Excel.

  2. Open a blank workbook.

  3. Click File then Import.

  4. Select CSV file in the Import dialog then click Import.

  5. Locate the CSV file and select it then click Get Data.

  6. Select Delimited in the Text Import Wizard dialog then click Next.

  7. Under Delimiters check Tab and then click Next.

  8. Select General, then click Finish.

  9. Select Existing Sheet in the Import dialog then click Ok.

Result: The transcript opens correctly formatted with separate columns for the timestamp, speaker, and transcript content.

Other Issues

If you encounter an issue not covered here or you need additional assistance, please contact Zencastr Support via chat or email

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