Understanding Recording Masters Storage
What recording masters storage is and what amount is available on each plan (also called recording storage).
Jeanette avatar
Written by Jeanette
Updated over a week ago

Recording masters storage is the secure, cloud-based storage location of your recording files on your Zencastr recording pages. Each Zencastr plan comes with different amounts of storage. On March 18, 2023, previously published recording storage limits on free plans went into effect.

In this article:

What is Recording Masters Storage?

Recording masters storage is the secure, cloud-based storage location for recording files on Zencastr recording pages. After you stop a recording and each participant's files finish uploading to our servers, they become available for you to download from the recording page. How long they are stored and downloadable from the recording page depends on your plan.

The Free plan (formerly called the “Hobbyist” plan) stores recording files for up to 31 days after a recording is done.

The Creator+ plan (formerly called the “Free+” plan) stores recording files for up to 90 days after a recording is done.

All paid plans offer unlimited recording storage and all files are downloadable at any time, regardless of how long ago a recording was done.

What are the best practices for downloading files?

It is recommended that users on all plans download and check all files for a recording as soon as they finish uploading to the recording page. This helps ensure that the files have fully uploaded and there are no stuck uploads or unfinalized tracks.

For users on the Free and Creator+ plans, this is a particularly good practice given that recording storage is limited on these plans.

To download your audio and video files after a recording:

  1. On the Recording Page, you will see an ↓ MP3 button in each user track (and also a
    ↓ MOV button if you recorded video, and a ↓ WAV button if you have a paid plan).

  2. Click a button, and a popup displays the file(s) of that type.

  3. Click the file you want in the popup, and it downloads to your computer.

  4. Repeat for each user’s files.
    OR
    Download your files from the Produce Page.

How are the recording storage limits calculated on free plans?

The recording storage limits on the Free and Creator+ plans are calculated on a rolling basis from the date of the recording.

On the Free Plan (formerly called the “Hobbyist” plan), you can download files from a recording page up to 31 days after the recording date. For example, if you recorded on March 1, 2023, you can download those files up until April 1, 2023.

On the Creator+ Plan (formerly called the “Free+” plan) , you can download files from a recording page up to 90 days after the recording date. For example, if you recorded on March 1, 2023, you can download those files up until May 30, 2023.

What happens to files beyond the recording storage limit on free plans? Are they deleted?

Files are not deleted, but will no longer be available to download from the recording page after the 31-day period on the Free plan or after the 90-day period on the Creator+ plan.

If you try downloading a file from a recording beyond these periods, you will get the following error message: “You are over your plan limit. Your plan only allows downloading files that are less than X days. This file is X days old.”

How can I download files that are beyond the recording storage limit on free plans?

On the Free plan, you will need to upgrade to a paid plan to download files from recordings that were done more than 31 days ago.

On the Creator+ plan, you will need to upgrade to a paid plan to download files from recordings that were done more than 90 days ago.

Once you upgrade to a paid plan, you can download files from recordings done on any date.

Do recording storage limits also apply to postproduction files?

No, recording storage limits only apply to the recording files, i.e. the separate MP3 and MOV files for each participant. If you are using Produce to enhance and mix your files, the postproduction files, i.e. the combined audio and video files, are stored indefinitely and can be downloaded from the recording or produce pages at any time.

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