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Resetting Password

How to change or reset your Zencastr account password

Updated over a week ago

If you forget or need to change your account password, you can reset it from the Zencastr login page.

In this article:

Resetting Password

  1. On the Zencastr login page, click the Forgot Your Password? link.

  2. Type the email address associated with your account in the email address field.

  3. Click the Reset Password button and an email will be sent to your email address with password reset instructions.

  4. Log into your email account and open the ‘Reset your Zencastr password’ email.

  5. Click the Reset button in the email and you will be taken to the Password Reset page.

  6. Type a new password in the 'new password' field.

  7. Type the new password a second time in the 'confirm password' field.

  8. Click the Reset button and you will receive a confirmation message that your password has been reset.

  9. Click the Return to login link and you will be taken back to the login page to log in with your email/username and new password.

Related Questions

I have not gotten my password reset email, how long does it take?

On average, reset emails take a few seconds to a few minutes to appear in your account, but that time can vary depending on your email provider. If it has been a few minutes and you haven’t received the email, check your spam folder in case it was directed there.

When I try to reset my password, I get a message that says “Could not reset password. Please try again or contact support.” What should I do?

Check that the email address you entered is complete and does not have any typos. Correct any typos and click reset password again. If your email is complete and correct, contact Zencastr Support via chat or email.

I can’t remember what email address is associated with my account, how can I reset my password?

Contact Zencastr Support via chat or email for assistance looking up your account and resetting your password. If you remember what username you use to log in, please provide that to Support.

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