Managing Your Account

Managing your Zencastr account information and subscriptions/plans.

9 articles in this collection
Written by Josh and Jeanette

Account Information

Updating Account Information

How to update your account image, description, names and email address.

Written by Jeanette
Updated over a week ago

Resetting Password

How to reset your Zencastr account password

Written by Jeanette
Updated over a week ago

Plans and Subscriptions

What is the participant limit on the Hobbyist (Free) plan?

Written by Josh
Updated over a week ago

What forms of payment does Zencastr accept?

Written by Jeanette
Updated over a week ago

Where can I find a receipt for my purchase?

Also: Where can I find an invoice for my purchase? Where can I get a receipt/invoice for my payment?

Written by Jeanette
Updated over a week ago

Changing or Cancelling Your Zencastr Plan/Account

How to change or cancel your Zencastr subscription plan or close/delete your Zencastr account altogether.

Written by Jeanette
Updated over a week ago

What is the cost for "Pay Per Use" Post-Productions in the free plan?

Written by Josh
Updated over a week ago

Do unused postproduction credits rollover into the next month? Or are they lost at the end of month?

Written by Josh
Updated over a week ago

Cloud Drive

Using a Connected Dropbox or Google Drive Account

How to connect a cloud storage account to your Zencastr account. How files are synced to the cloud account after recording or postproduction

Written by Jeanette
Updated over a week ago