Connection and VoIP Call Issues
6 articles
Guest Stuck in Green RoomWhat to do when a host sees a guest "In Green Room" or a guest sees "Error encountered joining the call" when trying to connect to record.
I Can’t Hear My GuestWhat to check and do when before recording the host can’t hear the guest speaking or vice versa, the guest can’t hear the host speaking.
Participant Can Only Be Heard/Seen By SomeWhat to check when recording with multiple participants and someone can be heard/seen by some participants but can't be heard/seen by others
My Guest Keeps Getting DisconnectedWhat to check and do when a guest repeatedly gets disconnected/drops off during a recording.
Blank PageWhat to check and do when a Zencastr page shows as blank/white or shows “Zencastr Loading. Thank you for your patience.” for several minutes
VoIP connection problems from my office space