Before recording, a host might get an error message that reads ‘error: there was an error getting to the user’s local stream’. Use this article to help you troubleshoot.
What causes this issue
Zencastr needs microphone access for all recording modes. For ‘Record Audio Only, Show Video’ and ‘Record Audio modes, Zencastr also needs camera access.
The ‘Error getting to the user’s local stream’ appears when Zencastr can’t access your microphone and/or camera.
This usually happens when:
Microphone and/or camera access hasn’t been allowed in the browser.
The browser hasn’t been allowed access to the microphone and/or camera in the computer’s security/privacy settings. These permissions often need to be redone after a computer or browser update.
Less frequently, this might happen when:
The wrong microphone and/or camera is selected in your Zencastr settings.
Another application that uses your camera (e.g. Zoom) is open at the same time as Zencastr.
There's a problem with the microphone or camera itself.
Troubleshooting
Camera access is needed for the ‘Record Audio Only, Show Video’ and ‘Record Audio and Video’ modes. If the recording is in the ‘Record Audio Only’ mode, you can skip any troubleshooting steps for a camera, marked below with *.
Try the following troubleshooting steps in order.
Step one: enable microphone (and camera*) access in the browser
In the recording room, click the lock icon on the left side of your browser address bar.
For Microphone, select Allow or toggle to on.
For Camera, select Allow or toggle to on.*
You may need to refresh the page for the changes to take effect.
Step two: enable the browser to access microphone (and camera*) in the computer’s privacy settings
For Mac users, follow Apple’s instructions to give browsers microphone and camera access:
For Windows users, follow Microsoft's instructions to give browsers microphone and camera access.
You may need to restart your browser for the changes to take effect.
Step three: check Zencastr settings
In the recording room, click Call Settings.
Check to see if the correct device is selected for the audio input, audio output, and camera.
Some audio interfaces or mixers have multiple options for audio input. If you are using one of these devices, make sure the correct audio input is selected.
For Rodecaster Pro, ‘Rodecaster Pro Stereo’ not ‘Rodecaster Multitrack’ should be selected as both the audio input and the audio output.
Step four: close other applications using the camera(*)
Close apps like Zoom or Microsoft Teams that may be running in the background and using the camera.
Step five: test the microphone (and camera*)
Open a browser-based app that uses your microphone and camera, like Google Meet, and confirm they can be selected and are working correctly there.
Still having trouble?
If the error persists after trying the steps above, contact Zencastr Support via chat or email.