Troubleshooting

Troubleshooting for common recording and post-recording issues in Zencastr

16 articles in this collection
Written by Josh, Lynn, and Jeanette

Connection and VoIP Call Issues

I Can’t Hear My Guest

What to check and do when before recording the host can’t hear the guest speaking or vice versa, the guest can’t hear the host speaking.

Written by Jeanette
Updated over a week ago

Participant Can Only Be Heard/Seen By Some

What to check when recording with multiple participants and someone can be heard/seen by some participants but can't be heard/seen by others

Written by Jeanette
Updated over a week ago

My Guest Keeps Getting Disconnected

What to check and do when a guest repeatedly gets disconnected/drops off during a recording.

Written by Jeanette
Updated over a week ago

Blank Page

What to check and do when a Zencastr page shows as blank/white or shows “Zencastr Loading. Thank you for your patience.” for several minutes

Written by Jeanette
Updated over a week ago

VoIP connection problems from my office space

Written by Josh
Updated over a week ago

Errors and Warning Messages

Error Permission Denied

What a host or guest should do when they get the error message 'Permission denied' or 'Permission denied by system’.

Written by Jeanette
Updated over a week ago

Error Accessing Microphone or Webcam

What a guest should do when they get the error messages ‘error accessing microphone or webcam’ or ‘problem accessing your mic or camera’.

Written by Jeanette
Updated over a week ago

Error Getting The User’s Local Stream

What to check and do when you get the error message ‘there was an error getting to the user’s local stream’.

Written by Jeanette
Updated over a week ago

What does "Quota Exceeded Error" mean?

Written by Josh
Updated over a week ago

Why is there a red folder icon with a low disk space warning on the recording page?

Written by Josh
Updated over a week ago

File Issues

Unfinalized Track Error

What to do when a file can’t be downloaded and has 'Error: Unfinalized Track' on it. What the error means, why it happens, and how to fix it

Written by Jeanette
Updated over a week ago

File Stuck at ‘100% Uploaded’

What to do when a file is stuck at ‘100% Uploaded’ and can’t be downloaded. What this means, why it happens, and how to fix it.

Written by Jeanette
Updated over a week ago

Recorded Audio Issues

I can hear more than one voice on our separate solo tracks? How do we resolve this?

Written by Josh
Updated over a week ago

Postproduction Issues

Automatic Postproduction Issues

Troubleshooting for issues encountered when using Automatic Postproduction.

Written by Jeanette
Updated over a week ago

I have multiple tracks for each participant. What do I do now?

Step-by-step instructions on how to take your individual tracks and prepare them so you can release your content online.

Written by Lynn
Updated over a week ago

Transcription Issues

Transcription Issues

Troubleshooting for issues encountered when using Transcriptions.

Written by Jeanette
Updated over a week ago