Troubleshooting

Troubleshooting for common recording and post-recording issues in Zencastr

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15 articles in this collection
Written by Josh, Sunny Gault, Lynn and 1 other

Audio Issues

Why can't I hear my guest?

If the wrong input or output device is selected in Zencastr, you may not hear each other.

Written by Josh
Updated over a week ago

Why can't I hear the other person and they can't hear me?

VoIP connectivity issues can cause trouble where participants are grayed out and can't hear each other.

Written by Lynn
Updated over a week ago

I can't hear anyone even though their audio meters are moving

Written by Josh
Updated over a week ago

I can hear more than one voice on our separate solo tracks? How do we resolve this?

Written by Josh
Updated over a week ago

How to change the sample rate of your audio device / microphone.

Written by Josh
Updated over a week ago

My tracks sound out of sync, what causes this?

Written by Josh
Updated over a week ago

Connection Issues

My guest's screen is blank when they join the project

Written by Josh
Updated over a week ago

VoIP connection problems from my office space

Written by Josh
Updated over a week ago

Errors and Warning Messages

What does "Quota Exceeded Error" mean?

Written by Josh
Updated over a week ago

Why is there a red folder icon with a low disk space warning on the recording page?

Written by Josh
Updated over a week ago

File Issues

Unfinalized Track Error

What “Error: Unfinalized Track” means, why it happens, and how to fix it so you can download your and/or your guests’ files.

Written by Jeanette
Updated over a week ago

One of the tracks didn't finish uploading, how can I recover it?

Written by Josh
Updated over a week ago

What does it mean when a track is unfinalized?

Written by Josh
Updated over a week ago

Postproduction

I have multiple tracks for each participant. What do I do now?

Step-by-step instructions on how to take your individual tracks and prepare them so you can release your content online.

Written by Sunny Gault
Updated over a week ago

Why is my post-production not completing?

Written by Josh
Updated over a week ago