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Troubleshooting
Troubleshooting
Troubleshooting for common recording and post-recording issues in Zencastr
16 articles in this collection
Written by
Josh,
Lynn,
and
Jeanette
Connection and VoIP Call Issues
I Can’t Hear My Guest
What to check and do when before recording the host can’t hear the guest speaking or vice versa, the guest can’t hear the host speaking.
Written by
Jeanette
Updated over a week ago
Participant Can Only Be Heard/Seen By Some
What to check when recording with multiple participants and someone can be heard/seen by some participants but can't be heard/seen by others
Written by
Jeanette
Updated over a week ago
My Guest Keeps Getting Disconnected
What to check and do when a guest repeatedly gets disconnected/drops off during a recording.
Written by
Jeanette
Updated over a week ago
Blank Page
What to check and do when a Zencastr page shows as blank/white or shows “Zencastr Loading. Thank you for your patience.” for several minutes
Written by
Jeanette
Updated over a week ago
VoIP connection problems from my office space
Written by
Josh
Updated over a week ago
Errors and Warning Messages
Error Permission Denied
What a host or guest should do when they get the error message 'Permission denied' or 'Permission denied by system’.
Written by
Jeanette
Updated over a week ago
Error Accessing Microphone or Webcam
What a guest should do when they get the error messages ‘error accessing microphone or webcam’ or ‘problem accessing your mic or camera’.
Written by
Jeanette
Updated over a week ago
Error Getting The User’s Local Stream
What to check and do when you get the error message ‘there was an error getting to the user’s local stream’.
Written by
Jeanette
Updated over a week ago
What does "Quota Exceeded Error" mean?
Written by
Josh
Updated over a week ago
Why is there a red folder icon with a low disk space warning on the recording page?
Written by
Josh
Updated over a week ago
File Issues
Unfinalized Track Error
What to do when a file can’t be downloaded and has 'Error: Unfinalized Track' on it. What the error means, why it happens, and how to fix it
Written by
Jeanette
Updated over a week ago
File Stuck at ‘100% Uploaded’
What to do when a file is stuck at ‘100% Uploaded’ and can’t be downloaded. What this means, why it happens, and how to fix it.
Written by
Jeanette
Updated over a week ago
Recorded Audio Issues
I can hear more than one voice on our separate solo tracks? How do we resolve this?
Written by
Josh
Updated over a week ago
Postproduction Issues
Automatic Postproduction Issues
Troubleshooting for issues encountered when using Automatic Postproduction.
Written by
Jeanette
Updated over a week ago
I have multiple tracks for each participant. What do I do now?
Step-by-step instructions on how to take your individual tracks and prepare them so you can release your content online.
Written by
Lynn
Updated over a week ago
Transcription Issues
Transcription Issues
Troubleshooting for issues encountered when using Transcriptions.
Written by
Jeanette
Updated over a week ago