Troubleshooting

Troubleshooting for common recording and post-recording issues in Zencastr

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18 articles in this collection
Written by Josh, Sunny Gault, Lynn and 1 other

Audio Issues

Why can't I hear my guest?

If the wrong input or output device is selected in Zencastr, you may not hear each other.

Written by Josh
Updated over a week ago

Why can't I hear the other person and they can't hear me?

VoIP connectivity issues can cause trouble where participants are grayed out and can't hear each other.

Written by Lynn
Updated over a week ago

I can't hear anyone even though their audio meters are moving

Written by Josh
Updated over a week ago

I can hear more than one voice on our separate solo tracks? How do we resolve this?

Written by Josh
Updated over a week ago

My tracks sound out of sync, what causes this?

Written by Josh
Updated over a week ago

Connection Issues

My guest's screen is blank when they join the project

Written by Josh
Updated over a week ago

VoIP connection problems from my office space

Written by Josh
Updated over a week ago

Errors and Warning Messages

Error Getting The User’s Local Stream

What to check and do when you get the error message ‘there was an error getting to the user’s local stream’.

Written by Jeanette
Updated over a week ago

Error Accessing Microphone or Webcam

What a guest should do when they get the error messages ‘error accessing microphone or webcam’ or ‘problem accessing your mic or camera’.

Written by Jeanette
Updated over a week ago

What does "Quota Exceeded Error" mean?

Written by Josh
Updated over a week ago

Why is there a red folder icon with a low disk space warning on the recording page?

Written by Josh
Updated over a week ago

File Issues

File Stuck at ‘100% Uploaded’

What to do when a file is stuck at ‘100% Uploaded’ and can’t be downloaded. What this means, why it happens, and how to fix it.

Written by Jeanette
Updated over a week ago

Unfinalized Track Error

What to do when a file can’t be downloaded and has 'Error: Unfinalized Track' on it. What the error means, why it happens, and how to fix it

Written by Jeanette
Updated over a week ago

Postproduction Issues

I have multiple tracks for each participant. What do I do now?

Step-by-step instructions on how to take your individual tracks and prepare them so you can release your content online.

Written by Sunny Gault
Updated over a week ago

Why is my post-production not completing?

Written by Josh
Updated over a week ago

Soundboard Issues

I accidentally deleted one of the default sounds from the soundboard. How can I reset the sounds?

Written by Josh
Updated over a week ago

Zencastr Classic

Zencastr Classic: Unfinalized Track

Written by Josh
Updated over a week ago

Zencastr Classic: File Troubleshooting

Written by Josh
Updated over a week ago