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Troubleshooting
Troubleshooting
Troubleshooting for common recording and post-recording issues in Zencastr
Jeanette avatarJosh avatarLynn avatar
By Jeanette and 2 others3 authors16 articles

Connection and VoIP Call Issues


I Can’t Hear My Guest
Participant Can Only Be Heard/Seen By Some
My Guest Keeps Getting Disconnected
Blank Page
VoIP connection problems from my office space

Errors and Warning Messages


Error Permission Denied
Error Accessing Microphone or Webcam
Error Getting The User’s Local Stream
What does "Quota Exceeded Error" mean?
Why is there a red folder icon with a low disk space warning on the recording page?

File Issues


Unfinalized Track Error
File Stuck at ‘100% Uploaded’

Recorded Audio Issues


I can hear more than one voice on our separate solo tracks? How do we resolve this?

Postproduction Issues


Automatic Postproduction Issues
I have multiple tracks for each participant. What do I do now?

Transcription Issues


Transcription Issues
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