Zencastr

Jeanette

Troubleshooting for common recording and post-recording issues in Zencastr

What to check and do when before recording the host can’t hear the guest speaking or vice versa, the guest can’t hear the host speaking.

What to check when recording with multiple participants and someone can be heard/seen by some participants but can't be heard/seen by others

What to check and do when a guest repeatedly gets disconnected/drops off during a recording.

What to check and do when a Zencastr page shows as blank/white or shows “Zencastr Loading. Thank you for your patience.” for several minutes

What a host or guest should do when they get the error message 'Permission denied' or 'Permission denied by system’.

What a guest should do when they get the error messages ‘error accessing microphone or webcam’ or ‘problem accessing your mic or camera’.

What to check and do when you get the error message ‘there was an error getting to the user’s local stream’.

What to do when a file can’t be downloaded and has 'Error: Unfinalized Track' on it. What the error means, why it happens, and how to fix it

What to do when a file is stuck at ‘100% Uploaded’ and can’t be downloaded. What this means, why it happens, and how to fix it.

Troubleshooting for issues encountered when using Automatic Postproduction.

Step-by-step instructions on how to take your individual tracks and prepare them so you can release your content online.