Recording Troubleshooting
15 articles
Guest Stuck in Green RoomWhat to do when a host sees a guest "In Green Room" or a guest sees "Error encountered joining the call" when trying to connect to record.
I Can’t Hear My GuestWhat to check and do when before recording the host can’t hear the guest speaking or vice versa, the guest can’t hear the host speaking.
Participant Can Only Be Heard/Seen By SomeWhat to check when recording with multiple participants and someone can be heard/seen by some participants but can't be heard/seen by others
My Guest Keeps Getting DisconnectedWhat to check and do when a guest repeatedly gets disconnected/drops off during a recording.
Blank PageWhat to check and do when a Zencastr page shows as blank/white or shows “Zencastr Loading. Thank you for your patience.” for several minutes
VoIP connection problems from my office space
Error Permission DeniedWhat to do when a host or guest sees the 'Permission denied' error message when entering the recording page or trying to record.
Error Accessing Microphone or WebcamWhat to do when guest sees “Error Accessing Microphone or Webcam” in the green room, when entering the recording page, or trying to record.
Error Getting The User’s Local StreamWhat to check and do when you get the error message ‘there was an error getting to the user’s local stream’.
Quota Exceeded ErrorWhat to do when a host or guest sees the 'Quota Exceeded Error’ message while recording.
Recording File Stuck at ‘99% Uploaded’What to do when a recording file is stuck at ‘99% Uploaded’ and can’t be downloaded. What this means, why it happens, and how to fix it.
Unfinalized Track ErrorWhat to do when a host's or guest’s files show 'Error: Unfinalized Track' and can't be downloaded after recording on a computer or laptop.
Unfinalized Track Error on iOSWhat to do when a host's or guest’s files show 'Error: Unfinalized Track' and can't be downloaded after recording on an iPhone or iPad.
Recovering Internet-Quality BackupsWhat internet-quality backups are, how long they are available for, and how to retrieve and download them.